Throughout my career I worked with organizations that shared the values I believe in and applied through the years; to positively impact the people, the community, and the environment.
Driving Business Growth through Strategic Initiatives
Ali
My Journey
25+ years
Customer Relationship Management (CRM), Customer Experience (CX), Customer Centricity, Loyalty programs, Data analytics, Marketing, Sales, Customer Service.
10 Companies
CONSORDIA Inc., RENOLINX Inc, AL-FUTTAIM Group, IKEA Dubai/Qatar/Egypt, IKEA Canada, UNICEF, ACS/PROFCAL, BAHWAN Group/FORD, ALNAKHEEL, ALKAN Group.
6 Countries
CANADA, USA, DUBAI, OMAN, KSA, EGYPT.
About Me
A Human-Centricity advocate and consultant with strong CRM & CXM experience. He believes in the importance of credible data for business decisions and the impact of data-driven CX on business results. With proven experience in implementing and managing CRM platforms, loyalty programs, and omnichannel CX optimization, Ali has gained solid leadership experience and is a confident communicator capable of building internal and external relationships at all levels.
Customer Relationship Management setup & management (CRM)
Customer Experience Transformation (CX)
Loyalty programs setup and management
Customer Centric Transformation
Market Research
Project/Process Planning & Management
Strategy Setting & Execution
Budget Management
Leadership & Team Development
Internal Communication & Reporting
Cross Functional Collaboration Setup
Vendors relationship & Management
Skills & Expertise
